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SERVICE UPDATES


The Service Updates page is where we'll keep you up to date on any current known problems and planned upgrades, which may affect your BigPond service.

When a significant unscheduled disruption occurs, BigPond will aim to post information on this page within 1 hour of the incident occurring and provide regular updates until the service is restored.

Current Service Updates Overview

My BigPond Service

If you are a BigPond Dial-up or Broadband customer, log-in here to view your latest Service Update


green BigPond.com No known problems
green BigPond Newsgroups No known problems
green BigPond News, Weather & Finance No known problems
green BigPond Caller Tones No known problems
green BigPond Music No known problems
green BigPond Sport No known problems
green BigPond Movies No known problems
green BigPond Games No known problems
green BigPond TV No known problems
green BigPond Special Events No known problems
green BigPond Shopping No known problems
green BigPond Tones & Pics No known problems
green BigPond Celebrity + Fashion No known problems
green BigPond Web Hosting No known problems
green BigPond Health No known problems
green BigPond Travel No known problems
green BigPond Kids No known problems
 
Legend
A green light means there is no known problem.
An orange light means there is a known problem affecting some users.
A red light means that there is a major or widespread problem.

Important Notices

Warning: Hoax email attempting to capture customer username and password and billing information. This most recent hoax email is known to have the subject line: BigPond Notification: Account Update Needed
The email advises Members that we were unable to process their most recent payment for their bill. It asks members to confirm and update billing information to prevent their service being interrupted. The email directs you to a false BigPond page to login.
This email is designed to trick Members into providing their details which can then be used to gain unauthorised access to your service.
If you receive this email, delete it. For an example of the latest threat Click Here