WebMail
My BigPond
Frequently Asked Questions
BLISTERINGLY FAST INTERNET SERVICE
Plans and Offers
We've created a great selection of plans, all designed to be simple and flexible. Just choose the plan that suits you best. If your needs change, you can always change plans without penalty+.
Plans for Cable Broadband
Do you have a full service fixed phone line^ with Telstra?
^ What is a Full Service Fixed Phone?
^ What is a Full Service Fixed Phone?
Current plans and pricing available until 28 November 2009.
Want half-price access for the first 12 months on a 24-month plan if you have a Telstra full service home phone, eligible mobile and online billing?
| Plan Name | Monthly Price~ | Usage Allowance* |
|---|---|---|
| Fast 8/128# | $29.95 | 200MB |
| $39.95 | 400MB | |
| $59.95 | BigPond Liberty ® 12GB | |
| $79.95 | BigPond Liberty 25GB | |
Fastest# | $39.95 | 200MB |
| $49.95 | 400MB | |
| $69.95 | BigPond Liberty 12GB | |
| $89.95 | BigPond Liberty 25GB | |
| $129.95 | 60GB |
or call 1800 220 030
BigPond has increased the speed of the BigPond Broadband Cable Extreme plans up to 30Mbps for customers in selected areas of Sydney and Melbourne#. If you are an existing BigPond Cable Member, you can change to a BigPond Broadband Cable Extreme plan here. ~ Minimum package cost for full service fixed phone plans over 12 months with HomeLine® Plus with self-install 1 Port Modem on BigPond Cable Standard 200MB plan is $907.80, BigPond Cable Standard 400MB plan is $1027.80, BigPond Liberty® Cable Standard 12GB plan is $1267.80, BigPond Liberty Cable Standard 25GB plan is $1507.80, BigPond Cable Extreme® 200MB plan is $1027.80, BigPond Cable Extreme 400MB plan is $1147.80, BigPond Cable Extreme Liberty 12GB plan is $1387.80, BigPond Cable Extreme Liberty 25GB plan is $1627.80 and BigPond Cable Extreme 60GB plan is $2107.80 (plus $9.95 delivery fee if applicable). Additional usage charges and early termination fees may apply. # Speeds up to 30Mbps and 8Mbps are based on Telstra tests. Speeds up to 30Mbps are available in selected areas of Melbourne and Sydney when downloading from capable sites or across multiple sites within your state. Other areas have speeds up to 17Mbps. BigPond Broadband Cable is not available in all areas. Actual customer speeds vary due to factors such as your actual location, your plan, internet traffic, your equipment/software and the way data is transmitted. Some modems (incl. Motorola SB4100/SB4200) not compatible with this speed. With a Home Network Gateway, actual downloads speeds are slower than our top speed. Find out about the cable modems available
*Additional usage charged at $0.15/MB, except for members on the BigPond Liberty plans. If you are on a BigPond Liberty plan, once you reach your usage allowance, the speed of your service will slow to 64kbps until your new billing cycle starts.
A payment processing fee may apply for credit card payments. Find out more.
Features of all plans
- You can move to a higher or lower plan, free of charge, when you want to change plans+.
- 24/7 technical support on a wide range of queries.
- Up to a total of 15 mailboxes per account. (The first mailbox is free and additional mailboxes are available from $1 per month).
- Free network anti-virus and anti-spam security.
- 20MB storage space on both BigPond Photos and BigBlog.
- Unmetered access to BigPond Entertainment including music, movies, sport, games and more.
- Exclusive member offers on BigPond Shopping from some of Australia's top retailers.
- A 12 or 24 month plan term.
- MyInbox combines your email and mobile communications in one place online and, best of all, access is included in your BigPond and Telstra Mobile membership/plans.
Optional extras
Equipment or service | Cost |
|---|---|
 Additional outlet | $55.00 |
Replacement Cable standard modem | $119.00 |
Replacement Cable Home Network Gateway | $99.00 |
Optional Cable home Wi-Fi adaptor | $60.00 |
Transfer to a new address | $55.00 |
If you'd like more information about any of these products, search our Frequently Asked Questions, or contact us. BigPond also offers a huge range of security, communications, web hosting, online storage, premium mail, mobility and roaming products.
Already a BigPond member?
- If you're a BigPond Dial-Up Member, you can upgrade to broadband
- Cable members can switch to BigPond Broadband Cable Extreme. Change your plan here
- Members with a cable standard modem can move to a BigPond Cable Home Network Gateway
Cancellation and Reconnection
In the event you need to cancel your BigPond Cable service, the cancellation fee is $360 pro rated for the months remaining on your contract term.
For example, a BigPond Member who cancels their contract 9 months into a 12 month contract may have to pay a termination fee of $360 x 3/12 (where 3 is the number of months left to run on the contract, divided by 12 months) = $90.
Reconnection fees There is a standard $55 fee to reconnect your BigPond Cable service if it is disconnected (for example if you are moving house or if you are disconnected for non-payment). If the cabling on your existing connection requires more than 15 minutes work to restore, you will also be charged for the extra work as per our standard fee for service - $22.00 per 15 minutes, or part thereof.
The total fee for a reconnection (including the $55 fee and any service charges) will not exceed your initial installation fee.
If you choose our self-install option but then find you need a BigPond technician to assist, you may be charged an additional $189 for the service call.
If you need to cancel your BigPond Cable service, please contact us.
Broadband Cable Our Customer Terms
+ You can change plans once per month or billing period.
Usage means monthly combined upload and download data transfer 1 Gigabyte = 1000 Megabytes. Unused usage allowance forfeited each month.
The Copyright Act protects materials such as films, music, books and computer programs. It is an infringement of copyright to download, copy, share or distribute such materials unless it is expressly permitted by the Copyright Act or you have the permission of the copyright owner. You must not use BigPond services to do any of these things.
